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Frequently Asked Questions

Is viewing available?
We are open for viewing every Saturday 9:00am – 12:00pm in each room that there will be an auction in the following Monday. All items where possible are available for testing apart from sealed products. We strongly advise prospective buyers to physically inspect the lot(s) and satisfy themselves regarding the condition of each lot they intend to purchase in advance of any bidding taking place.  We also encourage prospective buyers to view our illustrated catalogue on line and email us for a condition report and for specific information if they are unable to view in person.


How do I register for an auction?
In order to register to bid for one of our auctions, simply fill in a registration form with all your details at reception, let us know if you want to be contacted for future auctions (of course you do!). We welcome a number of different buyers whether you’re a trader or simply wanting a bargain, you’ll be able to register and bid at one of our auctions provided that you are over 18.


How do I bid at a live auction?
To bid, you should look at the Auctioneer and let them know that you are bidding, for example raise your bidders number above your head.  It’s a common fear, but often misplaced that if you scratch your nose you may accidentally bid.  Don’t worry the Auctioneer will use common sense and call out a bidder’s number to avoid any confusion that may occur.

At most of our auctions you are also able to bid online. In order to bid online you must register first via the online bidding portal.  Once registration has been confirmed and approved you may then bid online in real time from the comfort of your own home or via mobile if out and about.  To browse our catalogues please check our homepage.


Absentee bids
If you cannot attend the auction you may leave an absentee bid which gives us written permission to try and bid on your behalf in order to obtain a lot(s) at the lowest possible price, subject to any reserve and interest from other bidders.  You should always give us the maximum price you are willing to pay (please bear in mind Buyer’s Premium and VAT on the hammer price). You can place online absentee bids also through our website by entering a numerical figure that is associated with the lot(s) you want to bid on and click place bid to confirm. For our Jewellery & Collectables auctions you are able to leave an absentee bid at the saleroom and Bid on This websites.



Are there additional charges?

Yes, in general all auctioneers levy a Buyer’s Premium on the hammer price.  Ours is 25% (+ VAT). Lots marked with an * also attract VAT on the hammer price.  Some examples to help you are as follows:

  • A £100 hammer price with no VAT and a Buyer’s Premium of 25% (+VAT) – Invoice total = £130
  • A £100 hammer price with VAT and a Buyer’s Premium of 25% (+VAT) – Invoice total = £150
  • A £100 hammer price with no VAT and a Buyer’s Premium of 25% (+VAT) and a 3% (+VAT) online premium – Invoice total = £133.60 (Buyer purchased online)
  • A £100 hammer price with VAT and a Buyer’s Premium of 25% (+VAT) and a 3% (+VAT) online premium – Invoice total = £153.60 (Buyer purchased online)


Payment Methods
Methods of payment accepted are sterling (GBP), by way of bank transfer or by credit/debit cards (in person and chip/pin only).  Because of the increased incidence of fraud, like most auction houses, we do NOT accept card payments over the phone, or remotely.  The buyer must pay the whole of the purchase price including any VAT, Buyers Premium or any additional Premiums, or the remainder of the purchase price, on or before receipt of the goods purchased. Payment must be received on the day of sale or by the date specified in the Important Sale Information for each auction.




When can I collect my items?
As soon as you have paid in full bring your invoice to a porter in the saleroom on auction day. The porter will give you all the items that are on your invoice, please do not attempt to collect the items yourself. Goods must be collected either on the day of the sale or by the date in the Important Sale Information section of each auction.  Failure to collect within this time frame will result in storage charges being applied to your invoice.

Please note we do not pack or post items ourselves, however, we have details of
‘Part and Parcel’ www.partandparceluk.co.uk, 01252 545611;
‘Pack & Send’ www.packsend.co.uk, 01483 338799 and
‘Mailboxes etc’ www.mbe.co.uk/guildford, 01483 453131,
who will pack and ship once paid for in full.  They invoice separately for their service.


How do I contact Wellers Guildford?
If you would like to contact our office for general queries please contact:
E: guildford@wellersauctions.com | T: 01483 802280.

If you wish to speak to any specific member of staff you can send them an email, please visit our ‘Meet The Team‘ page where you can find their specific email address and contact them directly.


Valuations and general and specialist advice for selling lots at auction are free of charge. We offer a free email valuation service, usually all we need is a good image, and we will then contact you and discuss the likely sale value, if the item is suitable for sale at auction. We also carry out valuations by appointment in our saleroom. We are happy to undertake home visits particularly where a large clearance needs to be undertaken. We are also happy to travel countrywide should it be necessary to do so. Official valuations for probate and insurance will attract a valuation fee based on the amount of work and research needed to prepare the specific valuation document.


What happens if my lot fails to sell?
You can collect any unsold lots within a specified time frame which is usually within 7 days of the sale.  Uncollected lots are automatically entered into the next available sale with any reserve or estimate reduced by 50%.  The lotting fee is payable every time a lot is entered into one of our Auctions.


What happens if goods are damaged in transit or whilst in your care?
We take great care with a client’s goods all of the time.  In the unlikely event of any damage, we will either have the damaged item professionally repaired or compensate you at the lower auction estimate of the value of the item.



How long before I get paid for my sold items?
We pay by cheque or bank transfer 28 working days after the sale date.  There are occasions when this is delayed by slow payment from buyers. If a customer reneges on paying for the lot they have won then your item will be re-entered into the next available sale.